FAQ
Do you offer international shipping?
Yes! We love our international community of dopamine hunters.
Please email us at hello@dopaminedog.com for accurate shipping costs and delivery times, as these vary depending on the destination. Please include the full shipping address in your enquiry.
How much is shipping within Australia?
FREE standard shipping on orders over $120!
For orders under $120, standard shipping is $10.
When will an item be restocked?
In short, it won’t be.
Dopamine Dog is constantly evolving and we are always looking to improve sustainability and quality.
If you like an item, we recommend you grab it straight away to avoid missing out.
When will my order be shipped?
You can generally expect SAME DAY SHIPPING on orders received before 12pm.
Please allow up to 3 business days during sale periods.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with an AusPost tracking number. You can use this number to track your order via the AusPost website (https://auspost.com.au/mypost/track/search) or app.
Can I return an item?
Order didn’t work out? No worries, we want you to be 100% happy with your purchase.
- We accept returns for items in original, unworn and unwashed condition.
- Returns must be lodged within 30 days from the date you received your goods, and we will provide you with a store credit or refund.
- $10 AUD will be deducted to cover the cost of the return shipping label.
- SALE ITEMS can only be returned for a store credit with $10 AUD deducted to cover return shipping. Sale items will not be refunded.
Please email hello@dopaminedog.com with all return enquiries and we’ll help you out!
How do I change or cancel my order?
Please email hello@dopaminedog.com immediately as we’re unable to make changes once an order has been dispatched.
Do you offer gift cards?
Yes, we offer gift cards of various denominations. Please email us at hello@dopaminedog.com and we’ll sort that out for you.
Do you offer Afterpay?
No, not at this time. PayPal offers “Pay in 4”, which we gladly accept (https://www.paypal.com/au/digital-wallet/ways-to-pay/buy-now-pay-later)
How can I become a stockist of Dopamine Dog?
We welcome wholesale enquiries! Please email us at hello@dopaminedog.com
The answer to my question isn’t here. What do I do?
Please email us at hello@dopaminedog.com