FAQ
Do you offer international shipping?
Yes! We love our international community.
Please email us at hello@dopaminedog.com for accurate shipping costs and delivery times, as these vary depending on the destination. Please include the full shipping address in your enquiry.
How much is shipping within Australia?
Standard shipping is $10.95
Express shipping is $19.95
When will an item be restocked?
In short, it might not be.
Dopamine Dog is constantly evolving and we are always looking to improve sustainability and quality.
If you like an item, we recommend you grab it straight away to avoid missing out.
When will my order be shipped?
Ordinarily, we strive for SAME DAY SHIPPING on orders received before 12pm.
Please allow up to 3 business days during sale periods.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with an AusPost tracking number. You can use this number to track your order via the AusPost website (https://auspost.com.au/mypost/track/search) or app.
Can I return an item?
Order didn’t work out? No worries, we want you to be 100% happy with your purchase.
Please email hello@dopaminedog.com with all return enquiries and we’ll help you out!
- We accept returns for items in original, unworn and unwashed condition.
- All returns must be lodged within 5 days from the date the item/s is received.
- Customers are responsible for all return postage costs and any duties or taxes assessed by International Customs.
- A refund, less postage costs, will be provided for defective or damaged items only. Store credit, less postage costs, will be provided for all other returns.
- If defective or damaged, please email hello@dopaminedog.com with clear images of the item/s.
How do I change or cancel my order?
Please email hello@dopaminedog.com immediately as we’re unable to make changes once an order has been dispatched.
Do you offer gift cards?
Yes, we offer gift cards of various denominations.
Do you offer Afterpay?
No, not at this time. PayPal offers “Pay in 4”, which we gladly accept (https://www.paypal.com/au/digital-wallet/ways-to-pay/buy-now-pay-later)
How can I become a stockist of Dopamine Dog?
We welcome wholesale enquiries! Please email us at hello@dopaminedog.com
The answer to my question isn’t here. What do I do?
Please email us at hello@dopaminedog.com